Information We Collect
When you interact with the Poet Labs website, including creating an account, subscribing to our newsletter, or completing a transaction, you may be asked to provide personal information such as:
- Full Name
- Email Address
- Phone Number
- Billing and Shipping Address
- Payment Information, such as credit/debit card or other payment details
You may also browse our website anonymously. However, your use of the website remains subject to our Terms and Conditions and this Privacy Policy.
How Your Information Is Used
We may use the information we collect for lawful and legitimate purposes, including:
- Processing orders and transactions
- Sending order confirmations and shipping updates
- Managing customer accounts and notifications
- Providing customer service and support
- Sending optional promotional emails about products, offers, or website updates
- Analyzing website usage and performance to improve our services
- Preventing fraud and maintaining website security
- Complying with applicable legal and regulatory requirements
- Responding to lawful governmental or legal requests
You may unsubscribe from marketing communications at any time by using the unsubscribe link included in our emails or by replying “STOP” to SMS communications where applicable.
We do not sell or rent your personal information. Information may be shared with trusted service providers when necessary to process transactions, fulfill orders, provide services, or otherwise operate our website.
Safeguarding Your Information
Poet Labs uses reasonable security measures designed to protect your personal information from unauthorized access, disclosure, alteration, or misuse.
We may use industry-standard security technologies, including SSL encryption and secure payment processing.
Payment information is processed through third-party payment providers. Poet Labs does not intentionally store complete credit card or banking information on its own servers after a transaction has been processed.
Access to personal information is limited to authorized personnel and service providers who require the information to perform their responsibilities and are expected to maintain its confidentiality.
Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve your browsing experience and website functionality.
Cookies may be used to:
- Remember items in your shopping cart
- Maintain account or session information
- Personalize your browsing experience
- Understand website traffic and usage
- Analyze website performance
- Improve our services
You can disable or manage cookies through your browser settings. Please note that disabling cookies may affect certain website features and functionality.
Disclosure to Third Parties
Poet Labs does not sell, rent, or license your personal information.
We may share limited information with trusted third-party service providers when necessary to:
- Process payments
- Fulfill and ship orders
- Provide logistics and delivery services
- Send transactional emails or SMS messages
- Provide website hosting and technical services
- Prevent fraud and protect website security
- Analyze website performance
These service providers are expected to use personal information only for authorized purposes.
We may also disclose information when required or permitted by applicable law, legal process, court order, subpoena, or lawful governmental request.
Children’s Privacy
Our services are intended for individuals who meet the applicable minimum age requirements.
Poet Labs does not knowingly collect personal information from children under the age of 18.
If we become aware that personal information has been collected from a child without appropriate authorization, we will take reasonable steps to delete the information and restrict further access.
Third-Party Links and External Content
Our website may contain links to third-party websites, services, or platforms.
Poet Labs does not control or assume responsibility for the privacy practices, content, security, or policies of third-party websites.
We encourage users to review the privacy policies and terms of any third-party website before providing personal information.
SMS and Email Communications
If you voluntarily opt in to receive communications from Poet Labs, you may receive transactional notifications, order updates, account-related messages, and, where permitted, optional promotional communications.
For SMS communications:
- Message and data rates may apply depending on your mobile carrier.
- You may unsubscribe at any time by replying “STOP.”
For email communications:
- You may unsubscribe from promotional emails using the unsubscribe link provided in the message.
Participation in promotional communications is voluntary and is not required to complete a purchase.
Data Retention and Deletion
Poet Labs retains personal information only for as long as reasonably necessary to provide our services, fulfill transactions, maintain business records, resolve disputes, prevent fraud, or comply with applicable legal obligations.
You may request deletion of your personal information by contacting our support team.
Where permitted by applicable law and subject to legitimate business or legal requirements, we will take reasonable steps to process valid deletion or anonymization requests.
Your Consent
By using the Poet Labs website, creating an account, or completing a purchase, you acknowledge that:
- You meet the applicable age requirements for using our services.
- You consent to the collection, use, and storage of your information as described in this Privacy Policy.
- You agree to comply with our Terms and Conditions.
- You understand that certain information may be shared with service providers when necessary to provide our services.
Changes to This Policy
Poet Labs reserves the right to update or modify this Privacy Policy at any time.
Any changes will be posted on this page and will become effective when published unless otherwise stated.
We encourage you to periodically review this Privacy Policy to remain informed about how we collect, use, and protect your information.
Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us through our Contact page or email us at:
For answers to common questions, please visit our Frequently Asked Questions (FAQ) section.
Poet Labs is committed to transparency and will make reasonable efforts to respond to privacy-related inquiries promptly.